Web Development & Digital Marketing Services: 

1. Payment Commitment: Once a payment or deposit is made for web design and development services, it becomes non-refundable. This is because we invest considerable resources, including time, research, and internal expenses, to meet your project requirements.

2. Client Materials: Any materials you provide to Stark Digital Agency, such as emails, data, images, and samples, are considered our property and will be returned unless an agreement has been made to return property. We kindly advise you to keep copies of any important materials as we cannot be held responsible for any loss, theft, or misplacement.

3. Cancellation or Delay: In the event of a project cancellation, delay, or postponement initiated by the client, all fees will be retained by Stark Digital Agency. If additional work beyond the project's original specifications has been completed, an extra cost may be charged. We strive to be flexible and accommodating, but exceptions to this policy cannot be made.

Search Engine Optimization, Social Media Marketing, & Internet Marketing Services:

Payments for our search engine optimization, social media marketing, and other internet marketing services are non-refundable. Once a payment or deposit is made, our refund policy applies without exceptions, even if fees are paid in advance.

Setup Fees:

Setup fees are used to cover the expenses incurred during the setup phase of any SEO or internet marketing campaign. These fees are not eligible for reimbursement.

Chargebacks:

To ensure a seamless payment process, we kindly request your credit card or payment details for our services. By making the initial payment, you take responsibility for any associated fees. In the event of a client-initiated chargeback or payment dispute, our services and/or projects may be temporarily suspended. Work may be reversed, with or without notice. A chargeback fee will be issued to recover fees incurred from the credit card company.

Please Note: We are here to assist you with any billing issues. If you have any concerns, please reach out to us, and our team will provide dedicated support to resolve them to your satisfaction.

Fraudulent Chargebacks and Disputes:

To ensure a customer-centric approach, we want to emphasize the following: Initiating a chargeback or dispute for a valid charge is not the appropriate method for obtaining a refund. It is considered fraudulent and goes against legal and ethical standards. In the event of such actions, our legal counsel will provide substantial evidence from our records to challenge the dispute. The customer agrees that filing a chargeback or payment dispute violates our agreement and may result in collection proceedings. The customer will be responsible for covering all attorney and collection fees incurred. Any claims made by either party shall be exclusively addressed in the state and federal courts located in the State of Texas.